10% of users liked this software
January 7, 2015
ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, enterprenuers and Service Providers. ICTBroadcast offers smart auto dialer capabilities. It enables service providers to offer a wide range of broadcasting services to their users. It can be scaled to blast thousands of simultaneous calls using either VoIP or PSTN and fits most voice broadcasting scenarios. It is simple, reliable, poweful and provides a user-friendly web portal for effective and efficient communications management.
ICTBroadcast is a Smart Predictive Auto Dialer software that has all the features and built-in capabilities to process multiple simultaneous automatic calls, play recorded message prompts and transfer call to agents if the recipient wants to transfer by pressing some DTMF key. ICTBroadcast is the best auto dialer software in the market starting as low as $199. See a full list of packages and offers.
ICTBroadcast is an Asterisk based Auto Dialer that supports unified communications, multi-tenancy, scalability, and multi-technology. ICTBroadcast is a smart automatic dialer software that can communicate between cell phones, PSTN, and VoIP phones by dialing the phone number automatically. Once the communication has been established, the auto dialer will transmit data that is digital like the sms or will play audio (voice) messages to the respective called party.
From making calls to connect between 2 points to playing recorded messages are some the forms of how auto dialers work. Though, it can acquire several forms. It can be a simple Voice broadcasting to Smart predictive dialing. Following are few of the important telephony concepts related to auto dialers that will help you to compare features of ICTBroadcast with auto dialer and voice broadcasting softwares. All of the below dialing techniques can be converted to an auto dialing technique by replacing human attendants at the calling terminal with an auto dialer software. For example, predictive dialer can be called predictive auto dialer and so on. Following auto dialer techniques are arranged in order of increasing complexity:
Voice Broadcasting: It allows you to deliver a message that has been pre-recorded to answering machines and live call answers by humans. If a new call status is mentioned, such as busy, away, etc then the phone systems have the capability to schedule the call for another time and date. Messages that are simple can be delivered to the recipient or an IV script is presented to the recipient that can accept responses from touch gadgets.
Preview dialer: by this, the phone assistants can view the information of the call, before even placing the call. The assistant has a free choice to decide whether he wants to initiate the call or not by this awesome technique.
Progressive dialer: it has an added advantage. The phone assistant can view the caller information on the same time the caller is dialing the number. However, the caller can only view the information for just few seconds and can also not stop call from connecting or proceeding. This is commonly referred as Force Preview Dialing.
Predictive dialer: this is more sophisticated than any other techniques of smart dialer because by this, the phone agent can dial several phone numbers at the same time but the call will proceed to the pathway, on which the connection has been made with the person. This eliminates answering machines, busy signal, etc.
Smart predictive dialer: it plays prompts and recorded messages, places calls, and connects a call to the agent only if the call recipient wishes to be contacted.
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