Home | Submit a file | New | Categories | RSS Feeds | Blog
Free Software Advertising
"Public Folder HelpDesk" snapshot
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
A personalized faxing software can reach thousands of people with no limit. This easy to use product is your ideal communication tool for fax marketing, customer communication, event notification, newsletter publishing and more.
30% of users liked this software
October 21, 2007
Description from the Publisher
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, Win 7, IE7 and Office 2007.
Users reviews & testimonials
This software is not reviewed yet.
Product tagsrich text, online customer support software, statistics, hockey statistics software, sort files, football statistics software, ie7, desk, outlook web access, science demonstrations, web crm for customer support, open source outlook, open source software, evolution of open source software, statistics homework help, support, customer support software
Other downloads from this publisher
Book resources and supplies as easily as you make an appointment in the Outlook Calendar. For Outlook and Exchange server. Multiple calendars can be s ...
Adds lots of features to any Outlook Calendar. Book resources and supplies. Multiple calendars can be shown. Add booking of services (coffe, notepads ...
Report Time and Expenses in the Outlook Calendar. No extra app need. Complete Outlook-based time reporting where reports are sent to local MS Access d ...
[ More downloads from this publisher ]