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Public Folder HelpDesk 10.1
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"Public Folder HelpDesk" snapshot
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
Essential downloads
Asoftech Automation records all operation of mouse and keystrokes and saves them as macros. It can play back the recorded macros to automate recorded tasks any number of times.It is very easy to use and doesn't require any programming experience.
Asoftech Photo Recovery is an easy to use data recovery software available to restore your photos, music and videos from local PC and removable devices. No matter multimedia files have been deleted accidently, or memory card has been formatted. Product information
Rating
 User rating
28% of
users liked this software
Platform:
Windows 7/Vista/XP/2000
Publisher:
Price:
$1400
File size:
10.73 Mb
Date added:
October 21, 2007
Screenshot:
Product page:
Description from the Publisher
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, Win 7, IE7 and Office 2007. Users reviews & testimonials
This software is not reviewed yet.
Product tags statistics, science demonstrations, statistics homework help, open source outlook, rich text, sort files, football statistics software, hockey statistics software, online customer support software, open source software, ie7, desk, web crm for customer support, outlook web access Other downloads from this publisher
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