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"Public Folder HelpDesk" snapshot
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
Virtual Mechanics SiteSpinner Pro is a web authoring tool that makes it easy to design sites for the web and mobile devices without having to know HTML. Opera technology enables the user to design and preview pages as they\'ll look on all devices.
001 Picture Recovery is a reliable picture recovery tool for users to recover pictures lost due to accidental deleting, formatting, and other unknown reasons from PC, SD card, USB Drive and other storage devices.
30% of users liked this software
October 21, 2007
Description from the Publisher
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, Win 7, IE7 and Office 2007.
Users reviews & testimonials
This software is not reviewed yet.
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