The Job Log 2.0
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"The Job Log" snapshot
The Job Log is used by small businesses to record and track support calls to the customer service department's help desk.
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Product information
Rating
User rating
30% of users liked this software
Platform:
Windows 95/98
Publisher:
Lazy Bayou
Price:
$24.95
File size:
39.85 Mb
Date added:
August 28, 2007
Description from the Publisher
The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.
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