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"Call Center Manager" snapshot
Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer
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25% of users liked this software
November 29, 2012
Description from the Publisher
Call Center Software to automatically measure and adjust the pace of outbound calls; ensures Agent efficiency is maximized while strict FTC limitations on Dropped and Abandoned-Calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Users reviews & testimonials
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