Description from the Publisher:
With the 123-live-help (V3.1), sales and supporters can invite website visitors on their own initiative and begin one-to-one chat with visitors, to promote sales with online customer support. Also client can choose sales. It's Java chat server& flash live chat client with cheap price.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
*Proactive Chat Invitations
The staff member can monitor a website and invite a visitor from the certain webpage to chat to up-sell product or offer help. The visitors won't have to click any chat button on the webpage, they will instead be greeted by some friendly notification that the staff would chat with them to offer assistance. What's more, the invitation won't be blocked by pop-up killer.
*Client Choose Staff.
Client can request help from a very staff member, which is more friendly to a return customer.
*Real-time Text Chat & Optional Video Chat for Staff
123LiveHelp java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and the end users don't need to download any plug-in application to chat with staff.
*Visitors Waiting in Queue
to get the permission to chat with agent.
*Chat Transfer
from one staff to another.
*Canned Answers
Agent has predefined answers to serve clients more efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*New API
Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the invitation window and the chat window, etc.
*multiple Chat Requests
One agent can chat with multiple clients.
*Push URL
Push web pages to visitor.
*Chat Search More Powerful
Real-time chat scripts are available to search.
*Custom UI
Customizable client interface, and skin collection.
*Integrate External Database
of your existing portal or forum.
*Auto-detect User Details
Auto-detect extensive visitors information including IP address and country, display summary in agent window.
*Backend Monitor
Admin has overall power to monitor all the conversation that are currently in progress.
*Sound Notification
*Department Management
*Account Management
* chat log is sent to email |
Free download