Queuing Model Excel 2.0
"Queuing Model Excel" snapshot
Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
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Product information
User rating
24% of users liked this software
Windows 7/Vista/XP/2000/95/98
File size:
193 Kb
Date added:
March 11, 2009
Product page:
Description from the Publisher
Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).
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