Home | Submit a file | New | Categories | RSS Feeds | Blog
Free Software Advertising
"ManageEngine SupportCenter Plus" snapshot
ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Su
001 Picture Recovery is a reliable picture recovery tool for users to recover pictures lost due to accidental deleting, formatting, and other unknown reasons from PC, SD card, USB Drive and other storage devices.
Virtual Mechanics SiteSpinner Pro is a web authoring tool that makes it easy to design sites for the web and mobile devices without having to know HTML. Opera technology enables the user to design and preview pages as they\'ll look on all devices.
35% of users liked this software
December 11, 2007
Description from the Publisher
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
Users reviews & testimonials
This software is not reviewed yet.
Product tagscustomer relationship management, product management software, service, web crm for customer support, base edit, base, customer support software, knowledge, online customer service, european vat check service, desk, phpdug contact management software, pad submit, xp service, yahoo customer support, technical support service, yahoo customer service, software distribution service, submit, online customer support software
Other downloads from this publisher
ManageEngine OpManager is a comprehensive, easy to use Network, Systems and Applications monitoring software that offers integrated fault and perform ...
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract ...
ManageEngine AssetExplorer is comprehensive Asset Management Software that offers enterprise-wide asset visibility and control to manage all your IT a ...
[ More downloads from this publisher ]